Terms of service

The service

Mizan is online software for running a law firm: matters and court cases, calendar and deadlines, documents, time, billing, collections, a client portal and optional AI features. We provide it as a subscription, through a web browser and our apps.

What the service is not

• It is not legal advice and does not replace a lawyer's professional judgement.
• AI output, translations and suggested dates can be wrong. A qualified person must review them before relying on them or sending them to anyone.
• It is not a court filing system and does not guarantee that a court date or deadline it shows is correct; the court's own records prevail.
• It is not a trust or client-account ledger.

Accounts and firm approval

A firm registers through its first partner. We may check the registration and approve or decline it. The firm is responsible for the people it invites, the roles it gives them, keeping sign-in details secret and switching on multi-factor authentication where it is required.

The firm confirms that it may lawfully put its content, including client information, into the service.

Fees

The subscription is AED 79 per user per month, where a user is anyone at the firm who can sign in. Client portal users are free. A new firm gets its first 2 months free, and nothing is charged unless it chooses to continue.

Optional AI plans and extra storage beyond 50 GB are charged as shown on the pricing page. Prices exclude VAT, which is added where it applies. Fees are billed [monthly in advance] and are due within [Payment term] days. We will give at least 30 days' notice of any price change.

Acceptable use

We may suspend access that puts the service or other customers at risk, and will tell the firm why.

• Do not use the service for anything unlawful, or to store content you have no right to hold.
• Do not try to reach another firm's data, test our security without written permission, or overload the service.
• Do not resell the service or share one user's login among several people.
• Do not use the AI features to produce content that breaks the AI provider's usage policies.

Your data

The firm owns its content. We use it only to provide the service, as described in our privacy policy and the data processing terms [Data processing agreement reference].

The firm can export its data at any time while subscribed and for [Export window] days after the subscription ends. After that we delete it, and backup copies expire on their normal schedule.

AI drafting

AI features are optional and controlled by the firm. The assistant can only read records the requesting user is permitted to open, and nothing it drafts is saved or sent until a user confirms it. The firm is responsible for checking AI output before use. Requests are processed by our AI provider as set out in the privacy policy.

Availability and support

We aim to keep the service available at all times except for planned maintenance, which we announce in advance where possible. [Service level commitment, if any.]

Support is by email at in.kaushal.amit@gmail.com and by WhatsApp during [Support hours]. We may improve or change features; we will not remove a core feature the firm relies on without reasonable notice.

Confidentiality

We treat firm content as confidential. Our staff access it only when needed to provide support the firm asked for, to keep the service secure, or when the law requires it, and such access is logged.

Disclaimer and liability

Apart from the commitments in these terms, the service is provided as it is. To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits or data that could have been recovered from the firm's own export or backups.

Each party's total liability under these terms is limited to [Liability cap, e.g. the fees paid in the 12 months before the claim]. Nothing limits liability that cannot lawfully be limited.

Termination

The firm may stop at the end of any billing period, without exit fees. We may end the agreement with [Notice period] notice, or immediately if the firm seriously breaches these terms and does not fix the breach within [Cure period] days. On termination, the export window above applies.

Changes to these terms

We may update these terms. A material change will be notified to the firm's partners at least 30 days before it takes effect, and may require a partner to accept the new version on the firm's behalf before continuing.

Governing law

These terms are governed by [Governing law and courts]. Questions about them: in.kaushal.amit@gmail.com.